Terms of service

Terms of Sale

Last updated: September 29, 2026

These terms apply when you, as a consumer, buy goods in the online store of PainFreeU Technology AS. The terms are based on the Norwegian Consumer Council's standard terms of sale for consumer purchases of goods over the Internet. You always have at least the rights that follow from Norwegian law, including «forbrukerkjøpsloven» (Consumer Purchases Act), «angrerettloven» (Norwegian Cancellation Act), «ehandelsloven» (E-Commerce Act) and «markedsføringsloven» (Marketing Control Act). Nothing in these terms limits your statutory rights.

1. The parties

The seller is PainFreeU Technology AS, org.nr. 932 578 433, Valaskiftet 4, 5355 Knarrevik. Email: support@painfreeu.store. The buyer is the consumer who places the order.

2. The agreement

The agreement consists of these terms of sale, the information in the ordering system and the order confirmation. In case of conflict, what has been specifically agreed between the parties applies, to the extent it does not conflict with mandatory law. The agreement is binding on both parties once the order has been sent. However, neither party is bound if there are typing or clerical errors in the seller's offer, and the buyer understood or should have understood that the error existed.

3. Prices and payment

The price stated for the item is the total price you are to pay, including all taxes and fees. The shipping cost is shown at checkout before you confirm the purchase. You shall not pay any costs that we did not inform you about before the purchase. Payment is made at checkout using the payment methods shown there. If you pay with Klarna, Klarna's terms also apply.

4. Order confirmation

Once we have received your order, you will receive an order confirmation by email. Check that it matches your order, and let us know if anything is wrong.

5. Delivery and risk

Delivery has taken place when you, or someone you have designated, have received the item. The usual delivery time is 5–10 business days to Norway and 7–15 business days to other countries. If no delivery time has been agreed, the item shall be delivered no later than 30 days after the order. The risk for the item passes to you when you have received it. See also our shipping and delivery terms. If the parcel has not arrived within 20 business days of your order, our delivery guarantee applies: a new item or a full refund, at your choice.

6. Right of withdrawal and open purchase

You have a 14-day right of withdrawal under «angrerettloven». In addition, we give you a 30-day open purchase, so you have 30 days from when you received the item to cancel the purchase. The right of withdrawal also applies to items bought on sale. You will find the procedure and the withdrawal form in our withdrawal and returns policy.

7. Delay and non-delivery

If we do not deliver the item, or deliver it late, and this is not due to you or circumstances on your side, you may withhold the purchase price, demand fulfilment, cancel the agreement and/or claim compensation under the rules in «forbrukerkjøpsloven» Chapter 5.

8. Defects in the item – complaints

If the item has a defect, you must notify us within a reasonable time after you discovered or should have discovered it. You have always complained in time if you do so within two months of discovering the defect. The complaint period is two years from when you received the item, and five years for items intended to last significantly longer. If the item is defective, you may under «forbrukerkjøpsloven» demand repair, replacement, a price reduction, cancellation and/or compensation. Making a complaint is free for you, and we cover the necessary costs of having the defect remedied. Contact us at support@painfreeu.store.

9. The seller's rights in case of the buyer's breach

If you do not pay, and this is not due to us, we may under «forbrukerkjøpsloven» Chapter 9 withhold the item, demand that the agreement be fulfilled, cancel the agreement and claim compensation. In case of late payment, we may charge interest under «forsinkelsesrenteloven» (Late Payment Interest Act).

10. Warranty

Any warranty from the seller or manufacturer gives rights in addition to your statutory rights, and does not limit them.

11. About the products

The products are tools for self-treatment. They do not replace examination or treatment by healthcare professionals. If you have severe, unexplained or persistent pain, use blood-thinning medication such as Warfarin/Marevan, or have lymphatic cancer, talk to a doctor before you start using the tools. Use the products as described in the guidance.

12. Personal data

We process personal data in order to carry out the purchase and follow up the customer relationship. Read more in our privacy policy.

13. Dispute resolution

Complaints are to be directed to us within a reasonable time, and we always try to find a good solution together with you. If that does not succeed, you may contact Forbrukertilsynet (the Norwegian Consumer Authority) for mediation (forbrukertilsynet.no). Forbrukertilsynet forwards the case to Forbrukerklageutvalget (the Consumer Complaints Board) if no agreement is reached. The agreement is governed by Norwegian law.